We hope you love your new purchase. But on the off chance your items aren’t quite what you expected, we’ll happily offer you an exchange or refund.
Here are a few things you need to know.
At Edward Meller, for purchases made within our boutiques, we are happy to refund or exchange for a change of mind on full-price merchandise. Our refund policy does not apply to reduced merchandise unless required by law.
Our conditions in relation to returns are:
Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and are subject to the stockist’s return policy.
For all purchases made online through edwardmeller.com.au, including sale items, we are happy to refund or exchange on change-of-mind purchases. Our conditions in relation to online returns and exchanges are:
Online purchases may be left at any Edward Meller boutique, which will then forward to our online store to process the refund. A complete list of our stores can be found here; please note that no returns may be left at any David Jones locations.
Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and are subject to the stockist’s return policy.
Before visiting a boutique, please check that you meet our Returns Conditions.
You may return and/or exchange your purchase by mail to our Online Store by following these steps:
Click the button below or visit https://return.auspost.com.au/EDWARD_MELLER. This will take you to the relevant Australia Post returns portal where you can add details of your return. Enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.
For International Returns and Exchanges, please post your item/s to:
Hermanns Imports Pty Ltd
c/- Edward Meller Webstore
9 TAUNTON DRIVE,
CHELTENHAM, VIC 3192
AUSTRALIA
For any further enquiries please contact our customer service team at webstore@edwardmeller.com.au
As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.
If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.
Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.
If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.
Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.
We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, suppose the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase). In that case, it may be returned in accordance with the above consumer guarantees.
As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.
If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.
Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.
If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.
Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.
We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, suppose the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase). In that case, it may be returned in accordance with the above consumer guarantees.
