Refunds & Returns Policy

At Edward Meller, for purchases made within our boutiques, we are happy to refund or exchange for change of mind on full price merchandise. Our refund policy does not apply to reduced merchandise unless required by law.

Our conditions in relation to returns are:

• The merchandise is new, in unused condition and returned within the original packaging/shoe box. Product swing tags on handbags.
• An itemised receipt is accompanied with the returned merchandise. Refunds will be credited to the original payment method.
• If the items were purchased with an edward meller gift card or credit note the refund will be issued as a credit note (unless otherwise required by law).
• Where a bonus Edward Meller Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.
• Purchases are returned within 10 days of purchase.
• Altered products cannot be returned or exchanged.
• Physical edward meller gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. Please note that Edward Meller is not responsible for and is unable to replace gift cards which are lost or stolen.

Any Edward Meller merchandise purchased through David Jones stores and David Jones online must be returned in David Jones and are subject to the David Jones return policy.

For all purchases made online, including sale items, we are happy to refund or exchange on change of mind purchases. Our conditions in relation to online returns are:

• The merchandise is new, in unused condition and returned within the original packaging/shoe box. Product swing tags on handbags.
• An itemised receipt is accompanied with the returned merchandise. Refunds will be credited to the original payment method.
• Online purchases are to be returned within 30 days from date of delivery.
• Online purchases through edwardmeller.com.au may be left at an edward meller store who will forward it to our online store to process the refund.
• Exchanges to the same value or higher of online purchases are accepted and completed in our Edward Meller boutique stores.
• For online orders, all 'return' postage costs will be at the customer's expense with the exception of a return that has been deemed faulty. Please note that we will not refund any shipping and handling fees that you have paid at purchase to have the product delivered to you; this is subject to your rights under the Australian Consumer Law.
• Exchanges are subject to availability and if we are unable to fulfil your request, we shall provide you with a refund.
• Please include proof of any postage costs to be reimbursed for faulty items.

You may return the purchase by mail to our online store. To return your purchase by mail, please complete the Return/Exchange Form that accompanied your invoice and enclose the attached Proof of Purchase receipt. We recommend you use a tracked postage service.

A copy of the Exchange/Returns Form can be found by clicking here.

Please post to the address below:

Hermanns Imports – 
ATTN: Webstore - 9 TAUNTON DRIVE,
CHELTENHAM, VIC 3192 AUSTRALIA

Refunds will be processed to the original payment method used at time of purchase as soon as possible. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account.

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller.  Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.

 Where you believe an item is faulty, defective or does not match the description, please contact us webstore@edwardmeller.com.au or you can call us on 1800 771 466.  You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.

Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.

If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund.  If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund. 

Edward Meller will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

We highlight that any products marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. Nonetheless, if the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase) it may be returned in accordance with the above consumer guarantees.