Edward Meller eGift Cards can be redeemed both online and in Edward Meller stores. If you purchase your Gift Card online, you will be sent an email with an eGift Voucher that you can redeem at checkout.

• eGift Cards cannot be refunded or replaced if lost, for change of mind, stolen or damaged.
• eGift Cards cannot be exchanged for cash.
• eGift Cards expire 3 years after purchase.
• eGift Cards are not redeemable in David Jones stores.

For full terms and conditions or changes to our terms and conditions click, here.

• Gift Cards cannot be refunded or replaced if lost, for change of mind, stolen or damaged.
• Gift Cards cannot be exchanged for cash.
• Gift Cards expire 3 years after purchase.
• Gift Cards are not redeemable in David Jones stores.

For full terms and conditions or changes to our terms and conditions, click here.

• Credit Notes cannot be refunded or replaced if lost, for change of mind, stolen or damaged.
• Credit Notes cannot be exchanged for cash.
• Credit Notes expire 1 year after purchase.
• Credit Notes are not redeemable in David Jones stores.

For full terms and conditions or changes to our terms and conditions, click here.

Can I partly redeem a Gift Card?

If the voucher doesn't cover the full balance of the order, you can use the remaining balance of the Gift Card plus additional payment methods to pay the order in full.

However, Shopify doesn't allow you to specify an amount to be redeemed, so you will be unable to specify to only use a certain amount from the Gift Card first before using other remaining methods. It will use the full remaining balance of the Gift Card when being redeemed.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can I refund a purchase that was bought using a gift card?

Of course! Your right to return an item is exactly the same regardless of whether you bought it with a Gift Card, a payment card or a combination of the two.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

How do customers check their balance?

Customers can't check their own gift card balance, but if you contact us, we can check it for you.

Why is my gift card not working online?

If your gift card has a barcode printed on it, then it can't be used online. See section above on Physical Gift Cards for more information.