We want you to love your Edward Meller purchase. If your order isn't quite right, we're here to make the return process as simple as possible.
Full-priced and sale items purchased online at edwardmeller.com.au are eligible for a refund or exchange, provided your return is lodged and the item is returned to us by post or to an Edward Meller standalone boutique within the applicable return period.
To be eligible for a return, your item must:
Edward Meller reserves the right to decline returns that do not meet these requirements.
Please ensure your items are securely packaged to avoid damage during transit.
This policy does not affect your rights under the Australian Consumer Law.
The following items cannot be returned for change of mind:
If you've received an incorrect or faulty item, please contact our Customer Care team before returning your order.
Items purchased through David Jones, THE ICONIC, or any other authorised Edward Meller stockist must be returned directly to the original retailer and are subject to their individual returns policies.
Return shipping costs are the responsibility of the customer.
If you return your item using our Returns Portal, the applicable shipping fee will be calculated during the return process and deducted from your refund.
You may also return your item using your own preferred carrier.
If choosing this option:
