Everything You Need to Know About
Returns & Exchanges
Online Returns Policy
We want you to love your Edward Meller purchase. If your order isn't quite right, we're here to make the return process as simple as possible.
Full-priced and sale items purchased online at edwardmeller.com.au are eligible for a refund or exchange, provided your return is lodged and the item is returned to us by post or to an Edward Meller standalone boutique within the applicable return period.
Return Eligibility
To be eligible for a return, your item must:
- Be unworn, unused, and in its original condition.
- Have all original packaging, including the shoebox, dust bags, tissue paper, and fillers.
- Be lodged and returned within the applicable return period.
Return Timeframes
- Standard online purchases: within 21 days of delivery.
Edward Meller reserves the right to decline returns that do not meet these requirements.
Please ensure your items are securely packaged to avoid damage during transit.
This policy does not affect your rights under the Australian Consumer Law.
Faulty Items
If you believe your item is faulty, defective, or does not match its description, you may be entitled to a remedy under the Australian Consumer Law. Our returns policy does not affect your rights under the Australian Consumer Law.
Where you purchased your item
- Purchased from Edward Meller
If you purchased your item from edwardmeller.com.au or an Edward Meller boutique, please contact us before returning your item. We will advise you on the next steps for items you believe to be faulty.
For more information, please see our Consumer Guarantees – Faulty Items policy.
- Purchased from an Edward Meller stockist
If you purchased your item from David Jones, THE ICONIC, or another authorised Edward Meller stockist, please contact the retailer directly. Items you believe may be faulty should be returned to the retailer from which they were purchased, so they can review the item and advise you of any remedy available under the Australian Consumer Law.
For more information, please see our Consumer Guarantees – Faulty Items policy.
Final Sale & Exclusions
The following items cannot be returned for change of mind:
- Products marked Final Sale, unless deemed faulty under Australian Consumer Law.
- Items returned outside the applicable return period.
- Merchandise that has been worn, used, or returned without its original packaging.
If you've received an incorrect or faulty item, please contact our Customer Care team before returning your order.
Purchases from Other Retailers
Items purchased through David Jones, THE ICONIC, or any other authorised Edward Meller stockist must be returned directly to the original retailer and are subject to their individual returns policies.
Return Shipping
Return shipping costs are the responsibility of the customer.
If you return your item using our Returns Portal, the applicable shipping fee will be calculated during the return process and deducted from your refund.
You may also return your item using your own preferred carrier.
If choosing this option:
- Return postage costs are your responsibility.
- We strongly recommend using a tracked and insured service.
- Edward Meller cannot accept responsibility for returns that are lost in transit when sent outside our Returns Portal.
For further information regarding your return or exchange, please see our FAQ's here.
How to Return Your Item
Returning your order is simple.
Step 1 — Lodge Your Return or Exchange
Visit our Returns Portal and follow the prompts to lodge a return or exchange. You'll need your order number to get started.
Within the portal, you can:
- Request a refund or exchange.
- Choose to return your item by post or drop it off at an Edward Meller standalone boutique.
Step 2 — Follow the Instructions
If returning by post, your shipping fee will be calculated in the Returns Portal and deducted from your refund.
If returning to a boutique, you'll receive a QR code to present when dropping off your item.
Step 3 — Send Your Return
Package your item securely and follow the instructions provided in the Returns Portal.
In-Store Returns Policy
Full-priced purchases made in an Edward Meller standalone boutique may be returned for a refund or exchange within 14 days of purchase. Sale products purchased in-store are considered Final Sale and cannot be returned for change of mind unless required under Australian Consumer Law. This applies only to items sold at a permanently reduced price (i.e., a permanent markdown from the original RRP), and does not include temporary promotional discounts. To be eligible for a return, merchandise must:
- Be unworn and in its original condition.
- Include all original packaging and swing tags.
- Be accompanied by the original receipt.
Refunds will be issued to the original payment method. Please note that exchanges are subject to stock availability.
For further information regarding your return or exchange, please see our FAQ's here.
Last updated: August 2026
We Are Here to Help
Yes. Sale items purchased online may be returned within the applicable return period unless they are marked as Final Sale.
Sale items purchased in an Edward Meller boutique that are sold at a permanently marked-down price from their original RRP are treated as Final Sale and cannot be returned for change of mind unless required under Australian Consumer Law.
Yes. When lodging your return through our Returns Portal, simply select Boutique Drop Off. You can return or exchange your online order at our Edward Meller standalone boutiques in:
- Brighton (VIC)
- Mosman (NSW)
- Double Bay (NSW)
If your preferred exchange item isn't available in-store, our Online team will arrange delivery once your original item has been returned.
Yes. Eligible online purchases can be exchanged through our Returns Portal for an alternative size, colour or style, subject to availability.
Simply lodge your exchange request through the Returns Portal and select your preferred replacement item. If your requested item is available, we'll reserve it while your return makes its way back to us.
Once we receive and approve your original item, your replacement order will be processed and dispatched.
If your requested exchange item becomes unavailable before your return is processed, we'll notify you by email.
In this instance, we'll issue a refund to your original payment method in accordance with our Returns Policy.
At this time, exchanges are not available for international orders.
If you'd like a different size, colour or style, simply return your item for a refund and place a new order.
Once we receive your return, please allow up to 2 business days for processing.
You'll receive an email confirmation once your return is complete.
Once your refund has been processed, please allow 5–7 business days for the funds to appear in your original payment method.
Processing times may vary depending on your financial institution.
Please contact Customer Care before returning your item. To help us assess your request, please include:
- Your order number
- Photos of the item
- A brief description of the issue
We'll review your request and guide you through the next steps.
As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.
If you believe an item is faulty, defective, or does not match the description, please contact us by email, or call us on 1800 771 466.
For more information, please see our Consumer Guarantees – Faulty Items policy.
If your order was purchased as a gift, please contact Customer Care before lodging your return so we can advise you on the available options.
To be eligible for a return, footwear must be returned in its original shoebox and packaging.
Need help?
Our Customer Care team operates Monday to Friday, 9:00 AM— 5:00 PM (AEST).
1800 771 466 (AUSTRALIA ONLY)
+61 401 358 610