As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.
If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.
Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.
If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.
Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.
We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, if the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), it may be returned in accordance with the above consumer guarantees.
