Once you've completed your purchase, you'll receive an order confirmation email. When your order has been dispatched, we'll send a second email with your tracking details so you can follow your parcel's journey.

If you haven't received either email, please check your spam or junk folder before contacting Customer Care.

Once your order has been dispatched, you'll receive an automated shipping confirmation email from Shippit (the delivery platform we use), containing your tracking details so you can follow your parcel's journey.

Your tracking number can also be used at Australia Post to find the most up-to-date delivery information.

Please keep an eye out for an email from Shippit, as your tracking information is not sent from an Edward Meller email address. Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.

If you can't find your tracking email, please check your spam or junk folder before contacting Customer Care.

Once an order has been placed, we're unable to cancel or make changes to it.

This includes:

• Delivery addresses
• Colours or sizes
• Adding or removing items
• Applying discount codes or rewards
• Cancelling an order

Please ensure all order details are correct before completing your purchase.

Orders are typically processed and dispatched from our Australian warehouse within 1–3 business days.

During sale periods, public holidays and other peak trading times, please allow an additional 2–3 business days for dispatch.

Once your order has been shipped, you'll receive an email with tracking details so you can follow its journey.

We don’t currently offer express shipping at checkout.

If you need your order by a specific date, please contact Customer Care before placing your order. Our team will be happy to advise on expected delivery times and, where possible, assist with alternative delivery options.

Orders are shipped via registered carriers and generally require a signature upon delivery.

If no one is available to receive your parcel, the carrier may redirect it to a local collection point or delivery station. Please refer to your tracking information for collection details and further instructions.

Some carriers may also offer Authority to Leave (ATL), allowing your parcel to be left without a signature if the location is considered safe.

While this option may be available, Edward Meller does not recommend selecting Authority to Leave. Parcels left under an ATL request are at the customer's risk, and Edward Meller cannot accept responsibility for parcels that are lost or not received after delivery, to the extent permitted by law.

For the most secure delivery, we recommend selecting signatures on delivery wherever possible.

To deliver your order as quickly as possible, items may be dispatched from multiple Edward Meller fulfilment locations across Australia.

If your order is shipped separately, you'll receive an individual shipping confirmation and tracking number for each parcel.

Rest assured, there are no additional shipping charges for split deliveries.

If your order is refused, returned to sender or deemed undeliverable, you may be responsible for:

• Original shipping charges
• Any applicable duties, taxes or tariffs
• Return shipping costs (where applicable)

To help avoid delays or additional charges, please ensure your delivery details are accurate before placing your order.

While we take every care to ensure your order arrives safely and on time, if your parcel is delayed, damaged or appears to be lost in transit, our Customer Care team is here to help.

Please contact us as soon as possible and we'll work directly with our delivery partner to investigate and resolve the issue promptly.

Contact Customer Care

Within Australia, we can deliver to PO Boxes and Australia Post Parcel Lockers where available.

For international orders, we are unable to deliver to PO Boxes or parcel lockers.