Enter the email address associated with your Edward Meller account, and we will send you a one-time verification code by email. Enter the code to securely access your account.

No. Our customer accounts are password-free, so you do not need to remember or reset a password. You simply use a one-time verification code sent to your email address.

No. Your existing customer account and order history will remain available. Simply sign in using the email address associated with your account.

You can access our Refundid Returns Portal through your customer account to initiate an eligible return.

Once you've completed your purchase, you'll receive an order confirmation email. When your order has been dispatched, we'll send a second email with your tracking details so you can follow your parcel's journey.

If you haven't received either email, please check your spam or junk folder before contacting Customer Care.

Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.

If you still have not received your order confirmation after 24 hours, please contact Customer Care.

Orders are typically processed and dispatched from our Australian warehouse within 1–3 business days.

During sale periods, public holidays and other peak trading times, please allow an additional 2–3 business days for dispatch.

Once your order has been shipped, you'll receive an email with tracking details so you can follow its journey.

Once an order has been placed, we're unable to cancel or make changes to it.

This includes:

• Delivery addresses
• Colours or sizes
• Adding or removing items
• Applying discount codes or rewards
• Cancelling an order

Please ensure all order details are correct before completing your purchase.

Online orders are fulfilled from various locations including our warehouse, concession and boutique stores.  Our Online Fulfilment Team have stringent quality control processes in place to ensure orders are packed and shipped to a high standard.

Split payments across multiple payment methods are not available for online orders. However, split payments can be accepted when shopping in-store.

We don’t currently offer express shipping as an option at checkout.

If you need your order by a specific date, please contact Customer Care before placing your order. Our team will be happy to advise on expected delivery times and, where possible, assist with alternative delivery options.

We are always happy to reserve a full-price style for you in-store wherever possible. However, we are unable to place holds on sale products due to limited stock.

Once your order has been dispatched, you'll receive an automated shipping confirmation email from Shippit (the delivery platform we use), containing your tracking details so you can follow your parcel's journey.

Your tracking number can also be used at Australia Post to find the most up-to-date delivery information.

Please keep an eye out for an email from Shippit, as your tracking information is not sent from an Edward Meller email address. Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.

If you can't find your tracking email, please check your spam or junk folder before contacting Customer Care.

Orders are shipped via registered carriers and generally require a signature upon delivery.

If no one is available to receive your parcel, the carrier may redirect it to a local collection point or delivery station. Please refer to your tracking information for collection details and further instructions.

Some carriers may also offer Authority to Leave (ATL), allowing your parcel to be left without a signature if the location is considered safe.

While this option may be available, Edward Meller does not recommend selecting Authority to Leave. Parcels left under an ATL request are at the customer's risk, and Edward Meller cannot accept responsibility for parcels that are lost or not received after delivery, to the extent permitted by law.

For the most secure delivery, we recommend selecting signatures on delivery wherever possible.

What happens if my order can't be delivered?

If your order is refused, returned to sender or deemed undeliverable, you may be responsible for:

• Original shipping charges
• Any applicable duties, taxes or tariffs
• Return shipping costs (where applicable)

To help avoid delays or additional charges, please ensure your delivery details are accurate before placing your order.

Within Australia, we can deliver to PO Boxes and Australia Post Parcel Lockers where available.

For international orders, we are unable to deliver to PO Boxes or parcel lockers.

While we take every care to ensure your order arrives safely and on time, if your parcel is delayed, damaged or appears to be lost in transit, our Customer Care team is here to help.

Please contact us as soon as possible and we'll work directly with our delivery partner to investigate and resolve the issue promptly.

Contact Customer Care

We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.

In the event of a split parcels please be assured that you will not incur any additional shipping charges.

Yes. Sale items purchased online may be returned within the applicable return period unless they are marked as Final Sale.

Sale items purchased in an Edward Meller boutique that are sold at a permanently marked-down price from their original RRP are treated as Final Sale and cannot be returned for change of mind unless required under Australian Consumer Law.

Your item may not be eligible for return under our Online Returns Policy for a few different reasons. One possible reason your items are excluded from our policy may be:

• The item was Final Sale at the time of purchase
  

If you believe the item you received is defective, please contact Customer Care, who will assist you further.

Yes. When lodging your return through our Returns Portal, simply select Boutique Drop Off. You can return or exchange your online order at our Edward Meller standalone boutiques in:

• Brighton (VIC)
• Mosman (NSW)
• Double Bay (NSW)

If your preferred exchange item isn't available in-store, our Online team will arrange delivery once your original item has been returned.

Yes. Eligible online purchases can be exchanged through our Returns Portal for an alternative size, colour or style, subject to availability.

Simply lodge your exchange request through the Returns Portal and select your preferred replacement item. If your requested item is available, we'll reserve it while your return makes its way back to us.

Once we receive and approve your original item, your replacement order will be processed and dispatched.

At this time, exchanges are not available for international orders.

If you'd like a different size, colour or style, simply return your item for a refund and place a new order.

If your requested exchange item becomes unavailable before your return is processed, we'll notify you by email.

In this instance, we'll issue a refund to your original payment method in accordance with our Returns Policy.

Once we receive your return, please allow up to 2 business days for processing.

You'll receive an email confirmation once your return is complete.

Once your refund has been processed, please allow 5–7 business days for the funds to appear in your original payment method.

Processing times may vary depending on your financial institution.

Please contact Customer Care before returning your item. To help us assess your request, please include:

• Your order number
• Photos of the item
• A brief description of the issue

We'll review your request and guide you through the next steps.

If your order was purchased as a gift, please contact Customer Care before lodging your return so we can advise you on the available options.

To be eligible for a return, footwear must be returned in its original shoebox and packaging.

Yes, you may choose to return your item using your own preferred postage method. However, please note:

• You are responsible for covering all return postage costs.
• If you do not provide a valid tracking number, we cannot be held liable for lost, delayed, or undelivered items.

For your peace of mind, we recommend using a trackable and insured service.

EU customers can exercise their statutory Right of Withdrawal by using our dedicated EU Withdrawal Request Portal. Complete the online form and follow the two‑step confirmation process required by EU law. You will receive an automatic email confirming the date and time of your withdrawal request.

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.

If you believe an item is faulty, defective, or does not match the description, please contact us by email, or call us on 1800 771 466.

For more information, please see our Consumer Guarantees – Faulty Items policy.

If you choose to unsubscribe, we will no longer send you marketing messages, including notifications about the availability of the product you registered your interest in.

You can review our Privacy Policy and Terms and Conditions for details on how we manage your data and your rights as a customer.

We recommend referring to the size guide, which includes international conversions. For guidance specific to each style, please refer to the Size & Fit section on the relevant product page. Please note that these recommendations are a guide only, as fit can vary between styles and individual foot shapes.

Most of our styles run true to size, but fit can vary slightly depending on the design and materials used. To help guide your choice, we include specific fit notes on each product page.
Still unsure? Feel free to contact Customer Care for personalised sizing advice—we’re happy to help.

We do not offer specific width fittings. However, certain styles are better suited to wider or narrower feet.

We have recently introduced our Wide Calf Boots collection, designed with fit and comfort for more women in mind. These include calf measurements under the 'Fit' section of the product page, making it even easier to find your perfect long boot.

Our Customer Care team can assist with fit recommendations, and our product descriptions online aim to provide guidance where possible.

Styles with adjustable straps, elasticated details, or open constructions (like slingbacks or sandals) tend to offer a more flexible fit. Feel free to contact Customer Care, who are happy to suggest suitable options based on your needs.

If you're unsure which style or size is right for you, feel free to contact Customer Care for help. Let us know the style you're interested in and your usual size. The more detail you provide, the better we can tailor our advice to suit your needs and preferences.

Some of our styles are available in half sizes. If your preferred style is only available in full sizes, we recommend reviewing the individual products fit notes, which can be found under the Size & Fit section of the product page.

Many of our leather styles are designed to soften and mould to your foot with wear. If a pair feels slightly snug at first — but not uncomfortable — that’s often a good sign it will break in beautifully over time.

Edward Meller eGift vouchers can be redeemed both online and in Edward Meller stores. If you purchase your Gift voucher online, you will be sent an email with an eGift Voucher that you can redeem at checkout.

• eGift vouchers cannot be refunded or replaced if lost, for change of mind, stolen or damaged.
• eGift vouchers cannot be exchanged for cash.
• eGift vouchers expire 3 years after purchase.
• eGift vouchers are not redeemable in David Jones stores or on The Iconic website.

For full terms and conditions or changes to our terms and conditions, click here.

If the voucher doesn't cover the full balance of the order, you can use the remaining balance of the gift voucher plus additional payment methods to pay the order in full.

However, Shopify doesn't allow you to specify an amount to redeem, so you can't use only a certain amount from the gift voucher before using other payment methods. It will use the full remaining balance of the gift voucher when you redeem it.

Yes, provided there is still a balance remaining on the voucher.

Of course! Your right to return an item is the same whether you bought it with a gift voucher, a payment card, or a combination of both.

Refunds are always processed back to the original payment method(s) used for the purchase. If you paid with both a gift voucher and a payment card, the refund will be split accordingly: the gift voucher portion will be refunded to a gift voucher, and the remaining balance will be refunded to your payment card. If you paid in full with a gift voucher, we will issue another gift voucher for the same value.

No, you can't use a gift voucher to buy another gift voucher.

Customers can't check their own gift voucher balance, but if you contact us, we can check it for you.

Our Find in Store feature allows you to check which of our Edward Meller boutique and David Jones locations currently have a particular style and size available. If you'd prefer to see or try on an item before purchasing, simply use this feature to enter a postcode and locate a store that is convenient for you.

Our inventory updates in real time, so the stock information displayed is as accurate as possible. However, as availability can change quickly, we recommend contacting your preferred store before visiting to confirm your item is still available.

Availability can vary between our locations, and popular styles or sizes may sell through quickly. If the item you're looking for isn't currently available at your preferred store, we encourage you to contact the relevant store directly. They may be able to arrange for the item to be transferred or ordered into store for you to try, where possible.

Click & Collect is not currently available through our website. We're always looking for ways to enhance your shopping experience, and we hope to introduce this service in the future.