Accessories
The Journal
If you have forgotten your password to your account go to the “Sign In” page of your account and click on the Forgot your password? link.
This can be found by heading to the page at the following link here.
Simply enter your email address and if there is a matching account to that address, an email will be sent prompting you to re-set your password.
If you are still unable to log in,
please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
No you don't. You can just checkout as a guest.
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours, please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.
As soon as your order has been dispatched, you will receive an automated notification with your tracking number. Your tracking number can then be used at Australia Post to find the most up-to-date delivery information.
Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.
In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Online sales are fulfilled from various locations including our warehouse, concession and boutique stores. Our Online Fulfilment Team have stringent quality control processes in place to ensure orders are packed and shipped to a high standard.
No, split payments across multiple methods of payment are not supported for online orders. They can be accepted in-store, but our website does not have the facility.
Your item may not be eligible for return under our Online Returns Policy for a few different reasons. One possible reason your items are excluded from our policy may be:
If you believe the item you received is defective, please contact our Customer Service team, who will assist you further.
Yes, you may choose to return your item using your own preferred postage method. However, please note:
For your peace of mind, we recommend using a trackable and insured service.
By entering your email address in the "Register Your Interest" pop-up, you will be notified when the selected product becomes available. Additionally, you will be subscribed to our newsletter, ensuring you stay informed about our latest updates and promotions.
No, registering your interest does not reserve or secure the product. It simply allows us to notify you when the item becomes available. Availability is on a first-come, first-served basis, and we recommend acting quickly once notified.
Yes, registering your interest means you consent to receive our marketing messages, including product availability updates. You can unsubscribe from marketing emails at any time.
If you choose to unsubscribe, we will no longer send you marketing messages, including notifications about the availability of the product you registered your interest in.
You can review our Privacy Policyand Terms and Conditions for details on how we manage your data and your rights as a customer.
If you choose to unsubscribe, we will no longer send you marketing messages, including notifications about the availability of the product you registered your interest in.
You can review our Privacy Policy and Terms and Conditions for details on how we manage your data and your rights as a customer.
We recommend referring to the size guide, which includes international conversions. If you're between sizes, we generally suggest going up for comfort. Please note that this is a guide only, and fit may vary slightly depending on the style.
Most of our styles run true to size, but fit can vary slightly depending on the design and materials used. To help guide your choice, we include specific fit notes on each product page.
Still unsure? Feel free to email us at webstore@edwardmeller.com.au for personalised sizing advice—we’re happy to help.
We do not offer specific width fittings. However, certain styles are better suited to wider or narrower feet. Our Customer Care team can assist with fit recommendations, and our product descriptions online aim to provide guidance where possible.
Styles with adjustable straps, elasticated details, or open constructions (like slingbacks or sandals) tend to offer a more flexible fit. Our Customer Care team are happy to suggest suitable options based on your needs.
If you're unsure which style or size is right for you, our Customer Care team is here to help. Let us know the style you're interested in and your usual size. The more detail you provide, the better we can tailor our advice to suit your needs and preferences.
Some of our styles are available in half sizes. If your preferred style is only available in whole sizes, we typically recommend sizing up for the best fit—especially in pointed or narrow designs.
Many of our leather styles are designed to soften and mould to your foot with wear. If a pair feels slightly snug at first—but not uncomfortable—that’s often a good sign it will break in beautifully over time.
Our Customer Care team is here to assist you. We’re based in Australia, so response times may vary slightly due to time zone differences—but rest assured, we’ll get back to you as soon as we can.
Our Customer Care team is here to assist you. We’re based in Australia, so response times may vary slightly due to time zone differences—but rest assured, we’ll get back to you as soon as we can.
