FAQs

Customer Accounts

When we upgraded our website we also upgraded our privacy settings.

Simply put new website = new account. Simply sign up for a new account and it will automatically connect your old data.

If you have forgotten your password to your account go to the “Sign In” page of your account and click on the Forgot your password? link.

This can be found by heading to the page at the following link here.

Simply enter your email address and if there is a matching account to that address, an email will be sent prompting you to re-set your password.

If you are still unable to log in,
please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.



No you don't. You can just checkout as a guest.

Orders

Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.

If you still have not received your order confirmation after 24 hours, please contact us at webstore@edwardmeller.com.au or you can call us on 1800 771 466.



As soon as your order has been dispatched, you will receive an automated notification with your tracking number. Your tracking number can then be used at Australia Post to find the most up-to-date delivery information.

Please note, if you are purchasing more than one item, your items may be shipped separately using individual tracking numbers.

We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.

In the event of a split parcels please be assured that you will not incur any additional shipping charges.

Size charts can be found on each product page or individually in the links below:

- General Size Chart

- J/Slides Size Chart

- La Canadienne Size Chart

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