Our Response to COVID-19

 

As social distancing rules begin to ease we are delighted to be welcoming customers back into our stores.

The following David Jones concession stores will be open 7 days, for current trading hours please visit the David Jones website here

  • Chadstone Shopping Centre, VIC
  • Bourke Street Mall, VIC
  • Westfield Doncaster, VIC
  • Highpoint Shopping Centre, VIC
  • Malvern Central, VIC
  • Chatswood Chase, NSW
  • Elizabeth Street, NSW
  • Bondi Junction, NSW
  • Westfield Miranda, NSW
  • Westfield Burwood, NSW
  • Queen's Plaza, QLD

The following boutique stores will be open from Thursday to Sunday from 11am to 4pm:

  • Brighton, VIC
  • Westfield Sydney, NSW
  • Double Bay, NSW
  • Mosman, NSW

 

Delivery Information

 

At this time, please allow for online orders to take longer to dispatch. We will always endeavour to ship your items as soon as possible. We have recently implemented new policies and procedures in our distribution centres for the health and safety of our team and customers, resulting in some delays. We apologise for any inconvenience caused.

UPDATE: Australia Post has reported that they are currently experiencing delivery delays due to limited flights, hygiene and social distancing requirement across their network. Please know that they have updated the tracking notification system to show more information.

 

Customer Support

 

With our office closed, we are unable to provide over-the-phone support. However, please feel free to contact us via the Contact Us page, here or over our social media channels.

 We’ll continue to monitor the situation daily and provide ongoing updates via our website.

 

Extended Returns

 

There is plenty of time for you to change your mind with extended returns. Our online return period has been extended to 60 days.

We will keep you up to date as we learn and hear more, but for now, we thank you for continued support and for your patience.

 

Stay safe, stay home & be kind.

 

With love,

Yael Star & the edward meller team