Our Response to COVID-19

 

As the situation of COVID-19 continues to evolve our office and all stores have had to go into lockdown from today for an unknown length of time.  

Our website and delivery services will continue to operate during this time, but in a diminished capacity.

 

Delivery Information

 

At this time please allow for online orders to take longer to dispatch. We will always endeavour to ship your items as soon as possible. We have recently implemented new policies and procedures in our distribution centres for the health and safety of our team and our customers, resulting in some delays. We apologise for any inconvenience caused.

 

Customer Support

 

With our office closed we are unable to provide over-the-phone support. However please feel free to to contact us via the Contact Us page, here or over our social media channels.

 We’ll continue to monitor the situation daily and provide ongoing updates via our website

 

Extended Returns

 

There is plenty of time for you to change your mind with extended returns. Our return period extended to 60 days.

 We will keep you up to date as we learn and hear more, but for now we thank you for continued support and for your patience.

 

Stay safe, stay home & be kind.

 

With love,

Yael Star & the edward meller team