COVID-19 UPDATES & INFORMATION

 

20th July 2020 UPDATE: With the recent restrictions announced in Melbourne, we have updated the trading hours at our Victorian locations.

 

David Jones Concession Counters

 

With the exception of David Jones Highpoint, which will not be staffed until further notice, our Victorian concession counters will be staffed:

Monday from 11am - 4pm.
Tuesday to Wednesday 12pm - 4pm
Thursday to Sunday from 11am - 5pm.

 

The following David Jones concession stores will be open 7 days, for current trading hours please visit the David Jones website here

  • Chatswood Chase, NSW
  • Elizabeth Street, NSW
  • Bondi Junction, NSW
  • Westfield Miranda, NSW
  • Westfield Burwood, NSW
  • Queen's Plaza, QLD

 

Edward Meller Boutiques

 

With the exception of our Brighton, VIC location the following boutique stores will now be open 7 days from 11am to 4pm:

  • Westfield Sydney, NSW
  • Double Bay, NSW
  • Mosman, NSW

 

Edward Meller Brighton, VIC

Monday to Wednesday from 10am - 3pm.
Thursday to Sunday from 11am - 4pm.

 

Delivery Information

 

At this time, please allow for online orders to take longer to dispatch. We will always endeavour to ship your items as soon as possible. We have recently implemented new policies and procedures in our distribution centres for the health and safety of our team and customers, resulting in some delays. We apologise for any inconvenience caused.

UPDATE: Australia Post has reported that they are currently experiencing delivery delays due to limited flights, hygiene and social distancing requirement across their network. Please know that they have updated the tracking notification system to show more information.

 

Customer Support

 

With our office closed, we are unable to provide over-the-phone support. However, please feel free to contact us via the Contact Us page, here or over our social media channels.

 We’ll continue to monitor the situation daily and provide ongoing updates via our website.

 

Extended Returns

 

There is plenty of time for you to change your mind with extended returns. Our online return period has been extended to 60 days.

We will keep you up to date as we learn and hear more, but for now, we thank you for continued support and for your patience.

 

Stay safe, stay home & be kind.

 

With love,

Yael Star & the edward meller team