Return Instructions

Return Instructions

If you need to return your online purchase, you can send your items back to our warehouse or come see us in-store.

▼Return To Store

Online purchases may be left at any Edward Meller boutique, which will then forward to our online store to process the refund. A complete list of our stores can be found here; please note that no returns may be left at any David Jones locations.

Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and are subject to the stockist’s return policy.

Before visiting a boutique, please check that you meet our Returns Conditions.

◄Return By Mail

You may return and/or exchange your purchase by mail to our Online Store by following these steps:

• Complete the Return and Exchange Form that accompanied your invoice and enclose your Proof of Purchase receipt within your parcel. A copy of the Return and Exchange Form can be found by clicking here
• Please note that Return postage costs are at the customer’s expense unless your item has been deemed faulty by us. Edward Meller will not refund any shipping costs incurred during purchase or return.

Click the button below or visit https://return.auspost.com.au/EDWARD_MELLER. This will take you to the relevant Australia Post returns portal where you can add details of your return. Enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.

• A postage label will be sent to your nominated email address and you can either print this at home or your local post office will print the label for you.
• Once the label is affixed to your sealed parcel, you can post your return in a Street Posting box or at your nearest Australia Post Collect & Return location.
• You’ll be emailed tracking details so you can check on the progress of your return to our Online Team.

Access The Returns Portal

For International Returns and Exchanges, please post your item/s to:

Hermanns Imports Pty Ltd
c/- Edward Meller Webstore
9 TAUNTON DRIVE,
CHELTENHAM, VIC 3192
AUSTRALIA

For any further enquiries please contact our customer service team at webstore@edwardmeller.com.au