Our Policy
Not what you expected? Discover our simple steps to return or exchange your items.
Accessories
The Journal
We value every Edward Meller customer and want you to love your purchase. We understand that sometimes an item may not be quite right, and we’re here to help.
For purchases made within our boutiques, we are happy to refund or exchange for a change of mind on full-price merchandise. Our refund policy does not apply to reduced merchandise unless required by law.
Returns must meet the following criteria:
Any Edward Meller merchandise purchased from stockists such as David Jones or The Iconic must be returned to the stockist and is subject to their individual returns policies and procedures.
Subject to the Consumer Guarantees outlined below, items returned for change of mind within the specified timeframes may be eligible for an exchange or full refund.
Online returns must meet the following criteria:
Edward Meller reserves the right to reject returns that do not meet the above criteria.
Please ensure your items are securely packaged to avoid damage during transit.
The above conditions exclude items believed to be faulty or incorrect. If you’ve received a faulty or incorrect item, please get in touch with our Customer Care team for assistance.
Please Note: For orders shipped to the United States, applicable duties, taxes, and tariffs are calculated and collected at checkout through Zonos and paid directly to the relevant customs authorities.
As these charges are collected on behalf of government agencies, they are non-refundable and cannot be refunded if items are returned.
Should you have any questions regarding these charges, please contact your local customs authority or Zonos for further assistance.
Return shipping costs are the customer's responsibility and will be calculated in our returns portal. The shipping costs will be deducted from your total refund.
You may choose to return your item using your own preferred postage method. However, please note:
You are responsible for covering all return postage costs.
If you do not provide a valid tracking number, we cannot be held liable for lost, delayed, or undelivered items.
For your peace of mind, we recommend using a trackable and insured service.
Please allow up to 2 business days for your return to be processed once it arrives at our facility.
Once your refund has been processed, funds will be returned to your original payment method within 5–7 business days. You will receive a confirmation email once your refund has been issued.
Please note that refund processing times may vary depending on your financial institution.
If you've received the incorrect item or believe your item is faulty, please get in touch with us before returning the item with the following:
Once we’ve reviewed your request, our Customer Care team will guide you through the next steps.
Our Change of Mind Policy does not apply to the following merchandise:
Edward Meller items purchased from:
At this time, we do not offer exchanges for orders placed outside Australia.
If you’d like a different size, colourway, or style, we recommend:
If you need any assistance, our Customer Care team is here to help. Please keep in mind that we’re based in Australia, so there may be a slight delay due to time zone differences—but rest assured, we’ll get back to you as soon as possible.
The Refunds and Returns Policy for the Online Warehouse Clearance is ten (10) days from the date of delivery. Refunds only. Exchanges are not permitted. If you wish to exchange an item, you must request a refund and then place a new order for the required size. For full details, please review our Promotional Terms & Conditions Page.
Edward Meller offers returns, through Refundid, a third-party returns platform.
Simply lodge your return via our Returns Portal and follow the steps provided. Return shipping costs are the customer's responsibility. They will be calculated in the portal and deducted from your refund.
If you prefer, you may choose to return your item using an alternate carrier that you organise yourself. We strongly recommend using a tracked service, as Edward Meller is not responsible for lost returns that are not shipped via Refundid or are sent through other carriers.
You can return or exchange any online purchase at our standalone boutiques in Brighton (VIC), Mosman (NSW) or Double Bay (NSW).
For returns or exchanges at our Mosman boutique, lodge your request through the Refundid app by clicking here.
You’ll receive a QR code to show our team when you drop off your item(s). For exchanges, bring the item(s) you’re returning to the Mosman boutique. If your replacement item(s) aren’t available in-store, our Online team will ship them to you once you’ve dropped off the item being returned.
Any Edward Meller merchandise purchased from stockists David Jones or The Iconic, must be returned directly to the stockist and is subject to their individual returns policies and procedures.
As a consumer, you are entitled to certain guarantees in respect of goods purchased from Edward Meller. Our returns policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.
If you believe an item is faulty, defective or does not match the description, please get in touch with us at webstore@edwardmeller.com.au, or you can call us on 1800 771 466. You can also return the product to an Edward Meller boutique. Please note that an evaluation will not occur in-store. A successful evaluation will be determined if the product is deemed to have defects in its materials and/or workmanship.
Warranties and guarantees do not cover damage caused by accident, improper care or use, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. In such instances, Edward Meller will not provide a refund, exchange, or repair.
If the product is considered to have a major fault, you have the right to ask for your choice of a replacement or refund. If the product has a minor fault, we may elect to repair the item (at our cost) or we may choose to provide you with a replacement or refund.
Edward Meller will require satisfactory proof of purchase before providing a remedy under Australian Consumer Law. Products returned under consumer guarantees can be returned within a reasonable timeframe, subject to proof of purchase.
We highlight that any products marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault identified at the time of purchase. Nonetheless, if the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), it may be returned in accordance with the above consumer guarantees.