Please note that once an order has been placed, we are unable to cancel or make any amendments. This includes, but is not limited to:
Please ensure all details are complete and accurate before finalising your order. Changes cannot be made once your order has been processed.
All orders are shipped via registered carrier or freight service and require a signature upon delivery.
If no one is available to sign at the time of delivery, your parcel will be redirected to the carrier’s designated drop-off point or delivery station.
Please refer to your tracking details for specific instructions and location information regarding your parcel.
Some couriers may offer an Authority to Leave (ATL) option, allowing the driver to leave your parcel at the delivery address without a signature if they deem the location safe.
Edward Meller does not recommend selecting ATL. By choosing this option, you acknowledge and agree to the following:
For secure delivery, we strongly recommend opting for signature on delivery.
Orders may be fulfilled from multiple locations across our Australian fulfilment hubs, so your order may arrive in separate parcels.
You will receive individual emails and tracking numbers for each shipment, allowing you to monitor the delivery of each item.
Rest assured, there are no additional shipping charges for split shipments. All shipping costs are calculated at checkout and remain unchanged, regardless of how your order is dispatched.
If a shipment is refused, marked undeliverable, or returned to sender using our account, the customer will be responsible for:
We recommend reviewing your shipping details carefully before placing your order to avoid any issues.
If your order is delayed, damaged, or lost in transit, please contact our Customer Care Team at webstore@edwardmeller.com.au for assistance.
