Frequently Asked Questions

All orders are dispatched from our warehouse in Australia. Orders are typically processed within 1–3 business days, with additional time required during sale events, promotional periods and holidays.

Once we receive your order, it is typically processed and dispatched within 1–3 business days from our warehouse in Australia. During busy periods such as sale events, promotional periods or holidays, please allow an additional 2–3 business days for dispatch.

We ship all U.S orders via trusted global carriers. Delivery generally takes 3–5 business days from dispatch, though this may vary slightly depending on your location and any customs processing.

Yes, once your order has been shipped, you’ll receive an email with tracking details.

Unfortunately, we cannot cancel or make any changes to your order once it has been placed. This includes changes to the delivery address, item size or colour, adding/removing items, or applying discounts and/or rewards. Please double-check your order details before completing checkout.

Yes. We ship on a DDP (Delivery Duty Paid) basis, which means all relevant import taxes, tariffs and duties are calculated at checkout and included in your total cost — you won’t need to pay anything extra upon delivery.

Tariffs apply based on the country of origin, not the shipping location. If any item in your order is manufactured in China, Chinese tariffs will apply to the entire purchase, even if other items are made elsewhere.

Duties, taxes, and tariffs are collected by Zonos and passed directly to your local customs authority at checkout. Because Edward Meller does not collect them, they are non-refundable in the event of a return

As we are based in Australia, our product packaging and price tags reflect pricing in Australian Dollars (AUD) and include GST (Goods and Services Tax). This is required for compliance with Australian Consumer Law and ensures transparency for domestic customers.

If you choose to unsubscribe, we will no longer send you marketing messages, including notifications about the availability of the product you registered your interest in.

You can review our Privacy Policy and Terms and Conditions for details on how we manage your data and your rights as a customer.

We recommend referring to the size guide, which includes international conversions. If you're between sizes, we generally suggest going up for comfort. Please note that this is a guide only, and fit may vary slightly depending on the style.

Most of our styles run true to size, but fit can vary slightly depending on the design and materials used. To help guide your choice, we include specific fit notes on each product page.

Still unsure? Feel free to email us at webstore@edwardmeller.com.au for personalised sizing advice—we’re happy to help.

We do not offer specific width fittings. However, certain styles are better suited to wider or narrower feet. Our Customer Care team can assist with fit recommendations, and our product descriptions online aim to provide guidance where possible.

Styles with adjustable straps, elasticated details, or open constructions (like slingbacks or sandals) tend to offer a more flexible fit. Our Customer Care team are happy to suggest suitable options based on your needs.

If you're unsure which style or size is right for you, our Customer Care team is here to help. Let us know the style you're interested in and your usual size. The more detail you provide, the better we can tailor our advice to suit your needs and preferences.

Some of our styles are available in half sizes. If your preferred style is only available in whole sizes, we typically recommend sizing up for the best fit—especially in pointed or narrow designs.

Many of our leather styles are designed to soften and mould to your foot with wear. If a pair feels slightly snug at first—but not uncomfortable—that’s often a good sign it will break in beautifully over time.