Edward Meller offers free shipping on all Australian orders over $100 whilst for all other orders, a flat rate of $10 will apply to cover shipping and handling. Should you need to return your purchase for any reason (faults excluded), this postal cost is non-refundable.
All orders to be shipped to New Zealand will attract a flat rate delivery fee of $20.00 AUD per order whilst for other International Orders, a flat rate delivery fee of $30.00 AUD per order.
Until further notice, parcel services to IRELAND have been suspended due to the requirement by Irish customers for a 10-digit tariff.
Australian Orders: Within 4 - 6 business days. Regional and remote areas may take longer.
New Zealand Orders: This can take up to 7 business days after dispatch.
International Orders: All international orders are sent via Australia Post and delivery times vary.
Edward Meller does not accept any responsibility for duty taxes that may be incurred for mail order deliveries to any international destination. Parcels are distributed by the local postal service upon arrival in the destination country. Customs inspections may cause a delay to your order. Once your online order is dispatched you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery.
Once your online order is dispatched you will receive an email to your nominated email address. This will include your delivery details, tracking number, and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
If you have any questions regarding your order, please contact us at webstore@edwardmeller.com.au or call us on 1800 771 466 with your order details such as order number or email address.
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails with separate tracking numbers for each parcel.
In the event of split parcels please be assured that you will not incur any additional shipping charges.
Unfortunately, we are unable to cancel or make any changes to any online orders after your order has been placed. Amendments may include but are not limited to:
Please ensure all details provided are full and correct at the time of order placement.
