COVID-19 UPDATES & INFORMATION

 

UPDATE 12/02/2021: In line with the Victorian government’s latest COVID-19 restrictions, all Edward Meller stores in Victoria will temporarily close from Saturday, 13 February until Thursday, 18 February.

 Safety Infographics

 

Delivery Information

 

At this time, please allow for online orders to take longer to dispatch. We will always endeavour to ship your items as soon as possible but COVID Safe policies and procedures in our distribution centres are causing some delays. We apologise for any inconvenience caused and if you have any concerns about your order please do not hesitate to let us know.

UPDATE: Australia Post has reported that they are currently experiencing delivery delays due to limited flights, hygiene and social distancing requirement across their network. Please know that they have updated the tracking notification system to show more information.

 

Customer Support

 

We can still help with all your fit questions, product information and styling needs. Here’s how you do it:

1. Send us an email at webstore@hermanns.com.au

2. Call a NSW store, the full list of phone numbers can be found here

3. Reach out on social media

 We’ll continue to monitor the situation daily and provide ongoing updates via our website.

 

Extended Returns

 

There is plenty of time for you to change your mind with extended returns. Our online return period has been extended to 60 days.

We will keep you up to date as we learn and hear more, but for now, we thank you for continued support and for your patience.

 

Stay safe, stay home & be kind.

 

With love,

Yael Star & the edward meller team