COVID-19 UPDATES & INFORMATION

 

UPDATE 27/10/2020: In line with the Victorian government’s latest COVID-19 restrictions, all Edward Meller stores in Victoria are open from Wednesday 28 October.

We are delighted to welcome you back. Our teams across Melbourne have missed you and can’t wait to see you.

 Safety Infographics

 

David Jones Concession Counters

 The following David Jones concession stores will be open 7 days, for current trading hours please visit the David Jones website here

  • Bourke Street, VIC
  • Chadstone Shopping Centre, VIC
  • Malvern Central, VIC
  • Westfield Doncaster, VIC
  • Highpoint Shopping Centre, VIC
  • Chatswood Chase, NSW
  • Elizabeth Street, NSW
  • Bondi Junction, NSW
  • Westfield Miranda, NSW
  • Westfield Burwood, NSW
  • Queen's Plaza, QLD
  • Rundle Mall, SA

 

Edward Meller Boutiques

 

The following boutique stores will now be open 7 days:

  • Brighton, VIC
  • Double Bay, NSW
  • Mosman, NSW
  • Chatwood Chase, NSW

 

Delivery Information

 

At this time, please allow for online orders to take longer to dispatch. We will always endeavour to ship your items as soon as possible but COVID Safe policies and procedures in our distribution centres are causing some delays. We apologise for any inconvenience caused and if you have any concerns about your order please do not hesitate to let us know.

UPDATE: Australia Post has reported that they are currently experiencing delivery delays due to limited flights, hygiene and social distancing requirement across their network. Please know that they have updated the tracking notification system to show more information.

 

Customer Support

 

With most of our headoffice staff currently working from home we are unable to provide over-the-phone support via the 1800 number. However, if you have any questions please contact us via the Contact Us page or through our social media channels and we will assist you.

 We’ll continue to monitor the situation daily and provide ongoing updates via our website.

 

Extended Returns

 

There is plenty of time for you to change your mind with extended returns. Our online return period has been extended to 60 days.

We will keep you up to date as we learn and hear more, but for now, we thank you for continued support and for your patience.

 

Stay safe, stay home & be kind.

 

With love,

Yael Star & the edward meller team